Return Policy

At TurtleWings, we value your satisfaction and aim to provide products of exceptional quality. However, we understand that sometimes returns may be necessary. Here’s a comprehensive overview of our return policy.

Eligibility for Returns

To be eligible for a return, items must be unused and in the same condition as received. Original packaging is required. To initiate a return, please contact us within 7 days of receiving your order at support@turtlewings.co.in or +91 8262074190. Include order details and the reason for the return, as well as supporting images if applicable. We reserve the right to deny returns if items show signs of use or damage.

Non-Returnable Items

Customized and personalized products, including custom metal prints, are non-returnable unless they are defective or damaged upon arrival.

Damaged or Defective Products

If your order arrives damaged, reach out within 48 hours of delivery. We’ll review your claim and may request images of the damage. Upon approval, we will offer a replacement or refund.

Refund Process

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to the original payment method within 5-7 business days.

Additional Information

For questions or support, contact our team. We’re here to help!